Terms and conditions

Interpretation

These Terms & Conditions will apply to the purchase of goods by you (the “Customer” or “you”) from Ardine, a company registered in France under registration number X, whose registered address is 71 rue du dauphiné 69003 Lyon with the email address ardine.uk@gmail.com (the “Supplier”, or “Ardine” or “us”).

We keep these terms updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.

If you do not agree to any change then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

Eligibility to Purchase

To make purchases on the Site, you need to:

  • be at least 18 years old;
  • have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
  • be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

Placing an order

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there is enough money on the card used.

We only accept your order once payment has been approved and we have debited the payment card and then the contract is made based on these terms.

We reserve the right not to accept your order if – for example – we are unable to obtain authorization for payment, that the item ordered is out of stock, or that you do not meet the eligibility criteria set out within the terms and conditions. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.

Pricing

Prices shown on the Site are in GBP are inclusive of VAT ((where applicable). All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.

Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.

If you are a customer whose credit/debit card is not denominated in Sterling or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Payment

We accept Visa and MasterCard and any other methods which advertised on the site. Payment will be debited and cleared from your account upon acceptance of your order by Ardine. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Ardine, we will not be liable for any delay or non-delivery.

Delivery

Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.

Sometimes there may be delays with delivery – e.g. because of postal/carrier delays, logistics, bad weather, or COVID19. We will keep you updated as much as we can and you should be able to track your parcel’s progress.

Any problems with your delivery? Please let us know within 30 days of the date which your order should have been delivered and we’ll do our best to help you.

Promo codes

From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout! Promo codes are non-transferable and there is no cash alternative.

We don’t like to do this, but if a Promo Code can’t run properly because of fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.

Returns

Returned item should be sent back to us in their original condition together with the original packaging. All items are inspected on return.

We will refuse a return under the following conditions :

  • If an item is returned to used, damaged or in an unsaleable condition
  • If the original tags or labels are no longer intact and/ or attached to the relevant item,
  • If the item returned to us do not match what you received; or
  • If you have returned item after expiry of the returns period (return period is 10 calendar days to cancel you order and it starts from the day you have received all of the items in your order)

If we refuse a return for any of these reasons, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. If you attempt to return a refused item a second time, we will dispose of the returned item in a responsible way and we will continue to withhold a refund and block your account (and any associated accounts) from placing orders in future.

Intellectual Property Rights

All content of Ardine website are protected by national intellectual property and other laws and international treaty provisions. You are not permitted to use the content without our express permission. Any reproduction or redistribution of the above Ardine website content is prohibited and may result in civil and criminal penalties.

Note that you are not allowed to use any part of the Website – content, images, design – videos, logo, brand – for commercial purposes.

Also, products purchased by the buyer are for personal or gift use only. It should not be resold, used for commercial purposes or commercial benefit. In addition, Ardine reserves the right to restrict multiple quantities of an item being shipped to one customer or postal address.

Contact us

If you wish to contact us in respect of our site, please contact us at ardine.uk@gmail.com Thank you for visiting our site.